Premier Community Healthcare
  • 25-May-2021 to Until Filled (EST)
  • Administration
  • Dade City, FL, USA
  • Full Time

Excellent Benefits


Director of Operations

SUMMARY:

The Director of Operations is responsible for planning, leading, directing and achieving all operational results associated with functional areas assigned. Work across multiple sites and teams to ensure health center operations support services and are delivered in an efficient and effective manner, while meeting regulatory compliance.


Partner with Chief Operating Officer, Directors of Operations and various leaders and providers to standardize operations across sites in order to keep up with growth, optimize patient experience and quality improvement initiatives, managing expenses, building capacity and identifying talent gaps. Will collaborate across all levels of leadership and care team to integrate into the culture, identify gaps and possible solutions for improvement and driving clinical operations.


PROFESSIONAL KNOWLEDGE, SKILLS AND ABILITES:

  1. Bachelor's degree in Public Health, business, healthcare administration or related field of study strongly preferred, or equivalent experience in community health
  2. Demonstrate knowledge of trends and issues, laws and regulations related to the delivery of medical, behavioral and dental health care services.
  3. Demonstrated success in establishing relationships with key resources, accreditation and regulatory entities, and related resources.
  4. Demonstrated success with planning, analysis and implementation of decisions affecting new business growth and development
  5. Demonstrated success in the selecting and developing, in motivating and directing high performing teams.
  6. Basic understanding of medical terminology and documentation.
  7. Ability to use basic mathematical skills.
  8. Able to perform repetitive tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following, other duties may be assigned

  1. Ensure all administrative health center operations function in an efficient and effective manner.
  2. Ensure all nonclinical health center operations are managed and perform within regulatory and accreditation standards, corporate policies, quality initiatives and standards, and related measures.
  3. Ensure all front office support meet or exceed all financial and patient services goals according to organizational policy and regulatory standards.
  4. Ensure all staff are appropriately trained, assessed and prepared to deliver quality, efficient services and exceptional customer service.
  5. Ensure the organization demonstrates a professional atmosphere and a culture resulting in positive provider/support team relations.
  6. Resolve conflicts and ensure that all team members perform their functions in a manner consistent with organizational policies, procedures, and best practices associated with their respective disciplines.
  7. Provide leadership and direction to an operational team of office managers who achieve organizational results.
  8. Uphold the mission, values, and principles of the organization at all times.
  9. Ensure all business endeavors and relationships, as well as the individual performance of each team member, are consistent with the organization's mission, values, policies and goals.
  10. Foster a workplace that results in the development of a high performing team of professionals and members.
  11. Ensure that all team members are properly coached and directed, and that clearly defined measurements of performance and rewards are utilized to enhance individual and organizational effectiveness.
  12. Travel throughout the region to monitor operational performance and activity, and to establish relationships with key resources and affiliates.
  13. Ensure patient confidentiality and EMR security at all times. Maintain patient information within HIPAA.
  14. Keep other care team members informed when situations occur that disrupts timely patient flow through site.
  15. Consistently participates in and actively adheres to patient care expectations to attain clinical goals set forth in the PCHG Health Care Plans and the Quality Improvement / Quality Assurance (QI/QA).

SUPERVISORY RESPONSIBILITIES: Directly oversee office managers. Indirectly manage and supervise nonclinical office personnel.


GENERAL DEVELOPMENT:

Maintains a professional relationship and positive attitude with co-workers, the public, patients and the entire organization.

  1. Maintains the highest professional and work ethics.
  2. Displays enthusiasm toward the work, mission and vision of the organization.

COMMUNICATIONS SKILLS:

  1. Exceptional Customer Service skills.
  2. Ability to communicate effectively, verbally and in writing.
  3. Excellent grammar, spelling and interpersonal skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Ability to lift 20 lbs. regularly and 30 lbs.-50 lbs. occasionally.
  2. Ability to sit for long periods of time.
  3. Direct exposure to computer screen.
  4. May be exposed to contagious/infectious diseases.
Full Job Description
Premier Community Healthcare
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